Terms of service

Terms of Service – Sophie & Aline

These Terms of Service govern the use of sophieandaline.co.uk and all purchases made through our website. By placing an order, you agree to these terms.

1. Definitions

Customer / Consumer – An individual purchasing for personal use
Business – Sophie & Aline, operating via sophieandaline.co.uk
Distance Contract – A purchase made online
Withdrawal Period – The 14-day period during which a customer may cancel or return an order
Products – Goods offered for sale on our website

2. Business Information

Business Name: Sophie & Aline
Customer Support Email: info@sophieandaline.co.uk

3. Applicability

These Terms apply to all offers, orders, and agreements between Sophie & Aline and the customer. They are made available electronically prior to purchase.

4. Products & Pricing

All products are subject to availability. We reserve the right to modify prices, product descriptions, or discontinue items at any time.

Prices displayed on the website are in GBP (£) and include applicable taxes unless stated otherwise. Shipping is provided free of charge unless otherwise noted.

5. Orders & Contract Formation

An agreement is formed once payment has been successfully processed and an order confirmation has been sent by email.

Customers may request cancellation before dispatch. Once an order has been shipped, cancellation is no longer possible and the return process applies instead.

6. Right of Withdrawal (UK Consumer Rights)

You have the legal right to cancel your order within 14 days of receiving your goods, without providing a reason.

Returned items must be:

  • Unused and in original condition

  • With all packaging and labels intact

Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

7. Refunds

Once your return is received and inspected, approved refunds will be processed within 5–10 business days to your original payment method.

8. Exclusions

Returns may not be accepted for:

  • Hygiene-sensitive items (if opened or worn)

  • Clearance or final sale items (if clearly marked)

  • Gift cards

9. Damaged or Incorrect Goods

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or refund where appropriate.

10. Delivery

Estimated delivery times are displayed on our Shipping Policy page. Delays may occur during peak periods or due to courier issues beyond our control.

We are not responsible for delays caused by customs, strikes, weather conditions, or incorrect delivery details provided by the customer.

11. Liability

Sophie & Aline is not liable for indirect or consequential damages arising from product use, except where required by law.

Nothing in these Terms limits your statutory consumer rights.

12. Complaints

Complaints can be submitted via email at info@sophieandaline.co.uk.
We aim to respond within 24–48 hours and resolve issues promptly.

13. Governing Law

These Terms are governed by the laws of Belgium. Any disputes shall be subject to the jurisdiction of the Belgian courts.