Shipping policy

 

Shipping Policy – Sophie & Aline

Once an order is placed, it takes 1 to 3 business days to process.

Orders placed on weekdays are usually processed within one business day. Orders placed on Friday evening or during the weekend may take slightly longer. Once your order has been processed and dispatched, delivery typically takes 5 to 10 business days.

We aim to make the ordering and delivery process as smooth and transparent as possible. If you have any questions at any time, our customer support team is happy to help.

Placing an Order

Shopping at Sophie & Aline is quick and easy:

  1. Visit the product page and click “Add to Cart”

  2. Make sure you’ve selected the correct size, colour, or variant

  3. Click “Proceed to Checkout”

  4. Enter your shipping details carefully and continue to shipping

  5. Review your order and continue to payment

We offer secure, SSL-encrypted checkout with the following payment methods:

  • Credit & debit cards (Visa, Mastercard, Maestro, AMEX)

  • Apple Pay, Google Pay & Shop Pay

  • PayPal

Once payment is complete, you’ll receive an order confirmation by email.

Shipping Costs

We offer free shipping on all orders — no minimum purchase required.

There are no hidden fees. The price you see at checkout is the final price you pay.

Shipping & Dispatch

Found something you love? We work hard to get it to you as quickly as possible.

To keep our prices fair and accessible, orders are sometimes shipped in batches once minimum processing volumes are reached. This allows us to offer free delivery while maintaining product quality.

Please note: During busy periods, processing and delivery times may be slightly longer due to high order volumes. We always do our best to dispatch your order as soon as possible.

If you need urgent shipping, feel free to contact our support team and we’ll see what’s possible.

Order Marked as Delivered but Not Received

Once your order has been shipped, you will receive tracking information to follow its progress.

If the carrier confirms delivery to the address provided at checkout, the order is considered completed and responsibility for the parcel transfers to the customer.

If your order is marked as delivered but you haven’t received it:

  • Double-check the shipping address in your confirmation email

  • Ask neighbours, household members, or building reception

  • Contact the delivery carrier for detailed tracking information

While we can’t take responsibility for parcels lost or stolen after confirmed delivery, we’re happy to assist by providing tracking details and supporting any carrier investigation.

Contact Details

Email: info@sophieandaline.co.uk
Response time: Within 24 hours

Business Hours (UK time):
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: 10:00 AM – 5:00 PM