Refund policy
Returns & Refunds Policy – Sophie & Aline
We want you to love your purchase from Sophie & Aline. If for any reason you’re not completely satisfied, we’re here to help.
Please read our returns policy carefully to understand how returns and refunds are handled.
Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition
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All original packaging, tags, and accessories must be included
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The item must show no signs of wear, washing, or damage
For hygiene and safety reasons, certain items such as underwear, swimwear (if hygiene seals are removed), and personal care items may not be eligible for return unless faulty.
How to Start a Return
To initiate a return, please contact our customer support team at:
Include:
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Your order number
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The item(s) you wish to return
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The reason for return
Our team will provide return instructions within 24 hours.
Please do not send items back without contacting us first.
Return Shipping Costs
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Customers are responsible for return shipping costs
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Original shipping fees (if any) are non-refundable
We recommend using a tracked shipping service, as we cannot be responsible for lost return parcels.
Please return all orders to the following Returning Address
Name: Pan Da
Company: Ningbo Penta Tech Co Ltd
Warehouse address: Kaiyuan Road 225 lane, Jun super electronic technology, Jikai car second floor panda Li, Jiangbei, Ningbo, Zhejiang, China 315033
P/S: Please put low value on the package under US$10, otherwise packages will be detained at China Customs.
Refunds
Once your return is received and inspected, we will notify you by email.
If approved:
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Your refund will be processed within 5–10 business days upon receipt of the goods
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The amount will be refunded to your original payment method
Please note: Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the issue
We’ll resolve the issue as quickly as possible by offering a replacement or refund.
Non-Returnable Items
Returns are not accepted for:
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Final sale or clearance items (if marked as such)
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Gift cards
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Items showing signs of wear or damage caused by use
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
If your order has not yet been processed or shipped, we’ll cancel it and issue a full refund.
If it has already been shipped, the order will need to be returned following the returns process above.
Contact Information
Email: info@sophieandaline.co.uk
Response time: Within 24 hours
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: 10:00 AM – 5:00 PM